Refund policy

REFUND POLICY

We stand behind every order. If something arrives damaged, defective, or incorrect, we want to make it right — but you must act within the required timeframe.

Return Window You have 10 days from the date of delivery to contact us about any issue with your order. Once that window has passed, all sales are final. No returns, refunds, or exchanges will be accepted after 10 days — no exceptions.

How to Request a Return Email us at vstoree28s@gmail.com within 10 days and include all of the following:

• Your order number
• A written description of the problem
• Clear photos AND a video showing the defect or damage — both are required. Requests submitted without photo and video evidence will be automatically declined.

Return Conditions

• Items must be in their original, unused condition and original packaging
• We do not accept returns on items that show signs of use, mishandling, or customer-caused damage
• Approved returns must be shipped back within 5 days of approval
• Return shipping costs are the responsibility of the customer unless the error was ours

Refund Processing Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–10 business days.

Not Eligible for Return

• Items reported after the 10-day window
• Items without both photo and video documentation
• Final sale or clearance items
• Items that have been used, washed, or altered
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  Order Cancellation After Shipment

  If you request a cancellation after your order has already shipped, we are unable to stop the delivery. In this case:

  • The order must be returned to us before a refund can be issued.
  • Original shipping costs are non-refundable.
  • A restocking fee (e.g., 15–20%) may be deducted from your refund.
  • Return shipping costs are the responsibility of the customer.

  Refunds will be processed once the item is received and inspected