FAQs

Frequently Asked Questions

Where do you ship?

We currently ship to customers within the United States. Available destinations, shipping methods, rates, and delivery estimates are shown during checkout when available.

How long does processing take?

Orders are generally processed within 1–3 business days unless a different timeframe is stated on the product page or at checkout. Processing time is separate from carrier transit time.

Can delivery times change?

Yes. Carrier delays, weather, holidays, incorrect addresses, inventory issues, and other events outside our reasonable control can affect delivery. If an order is delayed beyond the timeframe we promised, we will provide any notice or options required by applicable law.

What if my order is damaged or incorrect?

Contact us promptly by emailing hello@vlinegoods.com with your order number and photos or video if requested. We will review the issue under our Return Policy and applicable law.

Can I cancel an order?

Contact us as soon as possible. Orders may enter processing or fulfillment quickly, so a cancellation may not always be possible. If cancellation is not possible, the order will be handled under the Return Policy.

What if an item is out of stock?

If we cannot fulfill an accepted order within the promised timeframe, we will communicate the delay or cancellation and provide any refund required by applicable law.